The most important thing to us is ensuring Hearth actually makes your life easier. If Hearth isn’t working for you, let us know and we’ll do everything possible to help. We also offer a full refund, no questions asked within 30 days of receiving your Hearth Display. To begin the return process, please email us at firstname.lastname@example.org. As soon as your Hearth has been received by our warehouse, we will send your refund to the original form of payment. Depending on your bank or credit card, it may take up to 10 business days for the refund to process and be credited to your account.
Canceling Your Pre-order
If you’d like to cancel your Hearth Display order any time prior to delivery, email us at email@example.com. Once your cancellation is processed, your deposit will be refunded within 5-10 days to your original form of payment.